Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
To exercise your right of withdrawal, you must
by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment that you used for the original transaction for the repayment, unless expressly agreed otherwise with you; in no event will you be charged for this repayment. We may refuse a refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract,
You bear the direct costs of returning the goods.
You will only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary to examine their condition, properties and functioning.
If the actual purchase value of EUR 100,- (this offer is only valid for Germany and Austria) should fall below the actual purchase value of EUR 100,- in the case of a return from a postage-free delivery due to the order value of EUR 100,-, we must charge the postage. The postage is then automatically deducted when the amount is credited or transferred.
End of the cancellation policy
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
the supply of newspapers, periodicals or magazines, other than subscription contracts.
The right of withdrawal expires early for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply.
The following legal provisions on the right of revocation are deemed to have been agreed with customers from the respective countries (in deviation from the European right of revocation):
Right of revocation Switzerland:
The following legal provisions on the right of revocation are deemed to be agreed with customers from Switzerland (in deviation from the European right of revocation):
The revocation period is 14 working days, beginning with the receipt of the goods by the recipient. If a revocation is made, any services already rendered to the consumer must be reimbursed immediately. The consumer must bear the direct costs of returning the goods.
The return of the goods should be sent to the following address:
Online cancellation form:
(If you want to revoke the contract, please fill in this form and send it with “Send”).
Article name, article number*
Ordered on / received on*
First name of consumer(s)*
Last name of the consumer(s)*
Email address of the consumer(s)*
Address of the consumer(s)*
* mandatory fields